ShrimpWorks

I must say, I’m rather disappointed with my “SmoothWall experience” so far. I’ve been tasked with setting up a SmoothWall firewall/proxy machine at work, and from what I’ve read, it’s like the best thing since sliced bread.

Unfortunately I cannot agree.

The installation tends to go fine, it partitions the hard disk by itself, installs fairly fast, then steps through a simple setup ‘wizard’. Here we are prompted if we want to enable or disable ADSL. Now, I want SmoothWall to connect via our ADSL line. BUT, it seems the developer’s idea of “ADSL” is in fact “USB ADSL Modem”.

Anyway, after figuring that one out, and after much shuffling of subnets and IPs between the router, SmoothWall, and my PC, I finally get it to use the router as a gateway. I try visiting some sites - DNS lookups fail. I take a look in all the log options on SmoothWall, and find the firewall is blocking DNS traffic, and is trying to route everything through the same (“Green”) NIC, rather than the second (“Red”) one.

Sooo, turns out I can fix this by running the “setup” tool again, and ‘pretending’ to change the IPs, so it resets everything (re-writes the firewall rules maybe?). Cool, everything’s working again. Not quite.

Seems after that, the proxy magically stops working altogether, so from the web interface, I just disable it, and re-enable it. Cool, everything’s working now. Riiiiight.

A few hours later, suddenly the internet is dead. Hmm, seems the firewall is blocking all traffic again and routing though the same NIC. Sooo, I repeat the whole IP change/reset, proxy reset, etc, and everything’s cool.

A few hours later I find myself repeating the whole procedure again.

This is seriously lame, having to practically reboot the entire machine every few hours. So I think maybe I’ll try to set up a PPPoE connection. So I go and configure the router correctly, test ‘dialing up’ with my machine in XP, all’s cool. Now to set up SmoothWall. Running the setup tool again lets me set the “Red” interface to “PPPoE”, and that seems done. Now where do I put my username and password to dial up?

Apparently the “ppp settings” page of the web GUI is where it’s done. Now excuse my ignorance, but this looks like a modem dial-up page, asking for phone numbers, which COM port my modem is on, etc, etc. A bit of searching around the rather un-helpful support forums, reveals that this is indeed where you need to configure PPPoE usernames and passwords. Just leave all settings alone except for login details.

I give it a shot, tell it to connect, nothing happens. Check the logs, and not surprisingly, it’s trying to connect via ttyS0 (COM1).

Now, apparently there’s supposed to be an option to select the correct interface in the drop-list where you select which port your modem is on, on the “PPP Settings” page, but for some magical reason this does not exist for me.

Unfortunately their forums are also not very helpful it seems, and even after composing a very descriptive help request, I get a rather sarcastic “RTFM” response for a subject not covered in the manual.

Basically the manuals are not up to scratch, the support forums are full of leetbois, the options in both the setup tool and web UI are obscure, and the whole thing is bloody useless, needing a darn reboot every few hours. WTF.

I’d love to send the whole thing to hell, but unfortunately I have to get it to work. *sigh*